HOW DO I USE MY DISCOUNT CODE OR CREDIT NOTE/GIFT VOUCHER?
- Add items into cart
- Navigate to 'View Cart'
- Enter credit note/discount code (including any hashtags) into 'Discount Code' section and click 'Apply'
CAN I USE TWO CODES AT ONCE?
Credit note codes cannot be used in conjunction with any other discounts or promotional codes.
CAN I REDEEM MY ONLINE DISCOUNT IN-STORES?
Online discount codes/credit notes can only be redeemed online and not in stores as we share different policies with our retail stores. All sales or discounts promoted online are strictly only available online.
WHEN DOES MY GIFT CARD/CREDIT NOTE EXPIRE?
Our online gift cards and credit notes are valid for 1 year from the date of issue.
I FORGOT TO APPLY MY DISCOUNT CODE BEFORE PLACING AN ORDER!
Unfortunately we are unable to apply any discount/credit note codes to an order after it has already been placed. All codes need to be applied to the order before it is placed.
WHERE DO I FIND MY CREDIT NOTE?
Once your returned parcel has been processed, an email with your credit note details will be sent to you. If you have not received an email from us after 7 days it has been delivered to our warehouse, please send us an email to firstname.lastname@example.org and we will chase it up for you.
CAN I RETURN MY ITEM FOR A REFUND?
At this stage we can only offer refunds for faulty items. Items returned due to change of mind/incorrect sizing will be issued with an e-credit note. Please send us an email to email@example.com to authorise your return.
ORDER VERIFICATION AND FRAUD CHECKS
Dolly Girl Fashion takes every measure against credit card fraud. If our system flags that your order may be a fraudulent one, we will contact you to confirm certain details. If you refuse to respond with the required information, we reserve the right to cancel the order.
I HAVEN'T RECEIVED A CONFIRMATION EMAIL FOR MY ORDER
A confirmation email should be sent to your email address after you have placed an order. If you did not receive this confirmation, there is no need to panic, simply email us at firstname.lastname@example.org and our customer care team will look after you. Usually it is a case of incorrect email address provided when placing the order.
I WANT TO CHANGE MY ORDER
If you want to cancel, take something out or add something to your order, contact us immediately via email@example.com. We cannot guarantee we will able to complete your request however we will do our best.
WHEN WILL I RECEIVE MY ORDER?
All orders placed before 2pm Sydney local time are shipped out on the same day. Any orders placed after 2pm will be shipped out on the next business day.
We ship all of our orders via Express postage so orders within Sydney metro will be delivered on the next business day.
Orders to the rest of Australia will be delivered within 1-3 business days. For all other countries, delivery could take up to 5 business days.
NOTE: These shipping times may not be accurate as a result of delays due to the outbreak of COVID-19. Please also allow an additional 2-3 business days for orders to be shipped out during sale periods.
CAN I RETURN MY ITEM IN STORES?
All items that are purchased online must be returned to our online department as we share different return policies with our retail stores.
I RECEIVED A FAULTY ITEM, WHAT DO I DO?
Our quality control team double checks through every item before it is packaged and sent out. On any rare occasion if you do receive a faulty item, please send us an email and include clear images of the fault and we will assist you accordingly.
WHEN WILL YOU RESTOCK A SPECIFIC ITEM?
Unfortunately we are not notified of when items will be restocked or stocked as this depends entirely on our supplier's availability.
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